Compliance & Whistleblowing

Our commitment to transparency and integrity at Healy World

Why is compliance important?

In direct selling, compliance is critical to ensure the trust and protection of our customers and prospects. At Healy World, we take this responsibility very seriously. A unique challenge for direct selling companies like ours is ensuring compliance across hundreds of thousands of independent sales members. Our compliance department ensures that all of our business practices not only comply with legal requirements, but also meet high industry standards. In particular, we attach great importance to ensuring that communication on social media platforms is transparent and responsible. As a Healy World customer, prospective customer or independent member (IHWM), you can therefore be sure that you can always rely on our integrity and reliability.

A team that understands you

Our compliance team not only acts as a supervisory authority in the digital world, especially in social media, but is above all your partner.

We are here to help you as an IHWM to easily understand and effectively implement the Healy World rules of conduct as set out in our Rules of Conduct. Our goal is to provide you with the support you need to make your business with us run smoothly and successfully.

Training and support

Within our sector, it’s imperative that the information we disseminate is both precise and realistic. In particular, our IHWMs must not make false or exaggerated claims about our products or set unrealistic expectations about earning potential.

To ensure this, we provide regular training in our Academy and extensive resources in the BackOffice. These measures are designed to keep you well informed and give you a sense of security, both when using and recommending our products.

Contact us

Your well-being and trust are our highest priority.

If you wish to report a compliance-related irregularity, you may contact us at any time by sending an email to compliance@healy.world.

Please note that this channel is intended exclusively for compliance reports and should not be used for inquiries related to your Healy device or for general questions. For these types of inquiries, our Customer Support team will be happy to assist you via chat, your Backoffice, or by email at mexico.support@healy.world.

Customer Support hours:

Monday to Friday: 9:00 a.m. to 8:00 p.m.

Saturdays: 10:00 a.m. to 3:00 p.m.

Healy World’s

whistleblowing platform

At Healy World, clear vision, mission and values are at the heart of our corporate philosophy.

Integrity is essential and we expect every employee to perform their duties conscientiously and responsibly.

To promote these values, we have set up the Whistleblowing Hotline – a central point of contact for integrity issues for employees, members of IHWM and our suppliers.

Employee and

supplier code of ethics

Employees receive our Code of Ethics and Whistleblowing Guide, which explain in detail the process for reporting concerns.

IHWM have access to their “Rules of Conduct” via their BackOffice, which contain all relevant information.

Suppliers receive these guidelines together with our Code of Suppliers.

All codes define common values and standards that guide our actions and ensure that everyone involved knows what is expected of them.

Integration of the Supply Chain Act into our whistleblowing system

Although our company is not directly subject to the Supply Chain Act, we are firmly committed to careful monitoring of all stages of our supply chain. We are convinced that proactive auditing and transparency in our business processes are essential to prevent human rights violations and environmental damage. Our whistleblowing system supports these efforts by enabling employees and external partners to report concerns and violations confidentially. This ensures that our business practices always meet our high ethical standards.

Want to report a possible violation?

Report grievances safely and confidentially, without fear of negative consequences. The following types of grievances should be reported:

Violations of antitrust laws

Money laundering or violations of trade sanctions

Data protection violations

Environmental, health and safety concerns

Human rights violations

Violations of the Healy World Code of Conduct

Fraud’s suspicion

Bribery and corruption

Abuse of power and conflicts of interest

Bullying or discrimination

Harassment

Disclosure of confidential business information

Retaliation against whistleblowers who raise their concerns in good faith

Anonymous reporting

Depending on the specific data protection requirements and legal provisions of your country, you can report anonymously. When submitting a report, please  include as many pertinent details as possible to facilitate prompt and efficient processing by the investigator.

Consequences for violations

Healy World takes violations of our Code of Ethics very seriously. Non-compliant behavior will be dealt with consistently, but our disciplinary actions are always fair and appropriate. We protect whistleblowers who act in good faith and treat all reports in strict confidence to maintain the integrity of our reporting process.

Do you discover violations? Let us know at whistleblowing@healy.world. Note, however, that these reports do not involve your Healy device. For device questions, contact the Customer Support Team via Chatbox, email mexico.support@healy.world or your back office.

Notice:
Healy World does not endorse nor have responsibility for the content of any other websites linked to or from this website.
Healy World, with the advice of its medical advisory board, allows its Members to only make claims that are contained in company materials meant for public distribution. Please contact the company concerning any claims about which you have questions.
These devices won't require registration before a health entity.

Disclaimer: 
Science does not acknowledge the existence of the Information Field, its analysis, harmonization and other importance due to the lack of scientific evidence.
Individualized Microcurrent Frequency (IMF) programs of the Healy device, Quantum Potential Frequencies (QPF) of the Healy Coil and the magnetic field programs of the MagHealy device are not acknowledged by conventional medicine due to the lack of scientific evidence in the sense of conventional  medicine.The information on these pages is for reference and educational purposes only. While Healy World endeavors to keep the information contained in these pages current, no warranty or guarantee concerning the accuracy, suitability, or timeliness of information is made. Healy World is not responsible for any loss or damage resulting from the use of the information provided on these pages. All information is presented on an “as is” basis and responsibility for its interpretation and use lies solely with the user. Use of Healy World products, programs, or information is at the user’s own risk and subject to the user’s discretion and independent judgment. The Healy World companies specifically disclaim responsibility for user decisions related to the use of Healy World products or services that are outside the scope of the Instructions for Use and company-provided manual.

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